FREQUENTLY ASKED QUESTIONS
Where are you located and what are your business hours?
Is there any way to see your products in person before I place an order?
How long will it take to get my order?
Can I order something custom that is not on the website?
My image doesn't look good in the online customizer
Can you help with my graphics?
What file types do you need to create my product?
This is a great question and it really depends on what we are doing for you. The better the artwork the better the end result. This is a bit of a loaded question because a lot depends on the technique we will be used to personalize your files. Our online customizer allows you to upload all kinds of different file types. JPEG and PNG files are typically good to upload. The larger the better. Keep in mind that if it looks like crap on the screen its not going to look good as a final product. If you elect to have us do something for you that is either not on the website or does not look good on the website then the following will apply?
When we Laser Engrave and Sand Carve we need a really good quality vector graphic. Vector graphics allow you to adjust and resize an image without creating any distortion. File extensions we typically look for are .ai, .eps and .cdr. While other file types could sometimes work these are the most ideal for the best results and quickest turn around time.
For HD Digital Printing a very high resolution .jpg or .eps files work best. Pictures from professional photographers come out amazing! If you see items on our website that have color they all use HD Digital Printing to create the end result. If you plan to send yourself a file from your phone to upload for printing, make sure you select the largest possible image (typically actual size). Anything over 1MB in size will typically print very well.
Do you offer volume discounts?
Great question. We love giving discounts on VOLUME orders. Volume breaks typically start at 24 items on most of our products. Send an email to firstname.lastname@example.org or better yet, if you aren’t afraid of making phone calls, give us a call. It gets lonely over here – 1-866-7-ETCHUS (866-738-2487)
Can you personalize something that I already own?
If we had a nickel for every time we heard this question we would probably be on a beach in Grand Cayman vs. sitting here running a business. In long, we want to keep our client’s super duper happy and coming back regularly. One item getting messed up is going to leave a bad taste regardless of how many liability waivers we have you sign. Let’s be real, we are human, things happen, things sometimes don’t go as planned. If you have read this and still want to give it a whirl, we are happy to make the attempt. We will have you sign a waiver and go over all the risks with you.
Keep in mind that we will not do customizations to products that have already been used. Items must be in new and unused condition.
Size might matter for me, how big of an item can you work with?
- Our Laser Engraver has a work area of 32” x 20”
- Our HD Digital Printing has a work area of 28” x 20”
- Our CNC Routing and CNC Plasma Machines have a 4’ x 8’ work area.
Do you do any co-branding for Fundraisers?
Do you have a question that has not been asked here?