Products - FAQ


How long will it take to make my items?

Everything we do is made to order. Typical production time ranges between 3-5 days after receiving your order. Certain circumstances may arise and extend this time frame, but we will do our best to get it to you as soon as possible.

How long will it take to receive my items?

We offer a variety of shipping options at checkout. After leaving our facility you can expect to see your items in 2-5 business days.

Do you accept returns?

We don't typically accept returns due to the custom nature of the products we create. However, if we made a mistake, did something incorrectly or an item arrived broken; please Contact Us and we will do everything in our power to correct it immediately!

Can you make me something custom?

Absolutely! Whether you already have a logo/image or need one created we can certainly help. We use vector based graphic files to get the results you see here! If you don't know what that is; don't worry we will walk you through the entire process.

Are you able to do volume orders and volume discounts?

We do this all the time for both our business clients and individual clients that have volume product needs. Give us a call and we can get you setup! 866-738-2487

Have more questions?

Email us at sales@etchus.com or Call us at 866-738-2487